Follow this sequence -
State the observations that you would like to talk about.
State the feeling that the observation is triggering in you. Or, guess what the other person is feeling and ask.
"Create an Extraordinary Quality of Life" State the need that is the cause of that feeling.
Or, guess the need that caused the feeling in the other person, and ask.
Make a concrete request for action to meet the need just identified.
The Center for Nonviolent Communication